गोपनीयता नीति

1. Who We Are

Suaid Global LLC ("Suaid Global," "we," "us," or "our") is a freight forwarding and logistics company registered in the State of New Jersey, United States. This Privacy Policy applies to personal data collected through our website (suaidglobal.com), our service operations, and any communication between you and Suaid Global. For questions or data requests, contact us at: [email protected]

2. Data We Collect

We collect the following categories of personal data:

Contact and Account Information: Name, company name, job title, email address, phone number, and postal address — provided when you request a quote, contact us, or use our services.

Shipment Data: Cargo descriptions, consignee/shipper information, ports of origin and destination, shipping documents (Bills of Lading, invoices, etc.), and customs information necessary to provide our logistics services.

Financial Data: Billing address, payment method information (processed by secure third-party payment processors — we do not store card numbers).

Website Usage Data: IP address, browser type, device information, pages visited, time on site, referral source — collected automatically through cookies and analytics tools (see Cookie Policy).

Communications: Content of emails, WhatsApp messages, or forms submitted to us.

3. How We Use Your Data

We use personal data for the following purposes: (a) Providing our freight forwarding, customs, warehousing, and logistics services; (b) Communicating with you regarding quotes, bookings, shipment updates, and operational matters; (c) Invoicing and payment processing; (d) Complying with legal obligations, including customs and tax regulations; (e) Improving our website and services through analytics; (f) Sending relevant service updates or marketing communications (where you have consented or where permitted by law); (g) Preventing fraud and ensuring website security.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and EU, we process your personal data on the following legal bases: Contract performance — data necessary to provide agreed services; Legal obligation — data required by customs, tax, and other applicable laws; Legitimate interests — operational communications, fraud prevention, and service improvement; Consent — for marketing communications and non-essential cookies (which you may withdraw at any time).

5. LGPD Compliance (Brazil)

For individuals in Brazil, we process personal data in accordance with the Lei Geral de Proteção de Dados Pessoais (LGPD — Law No. 13,709/2018). Your rights under the LGPD include: confirmation of processing, access to your data, correction of inaccurate data, anonymization or deletion of unnecessary data, information on sharing, portability, and the right to object. To exercise these rights, contact us at [email protected].

6. CCPA Compliance (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you additional rights regarding your personal information. You have the right to: know what personal information we collect, use, disclose, or sell; request deletion of your personal information (subject to legal exceptions); opt out of the sale or sharing of your personal information (Suaid Global does not sell personal data); non-discrimination for exercising your CCPA rights; and correct inaccurate personal information we hold about you.

To exercise any of these rights, contact us at [email protected] or call our support line. We will verify your identity before processing any request and respond within 45 days as required by law. You may also designate an authorized agent to submit requests on your behalf.

7. Data Sharing

We share personal data only as necessary to provide our services: Carriers and shipping lines (vessel booking, Bill of Lading issuance); Customs authorities (CBP, FDA, USDA, and equivalent agencies worldwide); Port terminals and warehouses; IT service providers (CRM, email, hosting — under data processing agreements); Professional advisors (legal counsel, accountants, insurers — under confidentiality agreements). We never sell your personal data to third parties for marketing purposes.

8. International Transfers

As a global logistics company, your data may be transferred to and processed in countries outside your own, including the United States. When transferring data from the EEA or Brazil, we implement appropriate safeguards (Standard Contractual Clauses, adequacy decisions, or equivalent protections) to ensure your data receives appropriate protection.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including: Service records: 7 years (for accounting and tax compliance); Customs records: 5 years (as required by CBP and applicable regulations); Marketing consents: until withdrawn; Website analytics: 14 months. After retention periods expire, data is securely deleted or anonymized.

10. Your Rights

You have the right to: access personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data (subject to legal retention requirements); object to or restrict processing in certain circumstances; withdraw consent at any time (where processing is based on consent); file a complaint with your relevant data protection authority. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include: encrypted data transmission (TLS/SSL), access controls and authentication, regular security assessments, and vendor due diligence. No method of transmission or storage is 100% secure; we promptly notify affected individuals of any data breach as required by applicable law.

12. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

13. Contact

For any privacy-related questions, data subject requests, or complaints, contact our Privacy team at: [email protected]

प्रश्न? हमसे संपर्क करें [email protected]