Tracking & Visibility

Suaid Global is your single point of contact and shares updates at each milestone. For ocean freight, we use AIS vessel tracking to monitor your container milestone by milestone. For air freight, AWB tracking is updated at every scan point. For ground transport, GPS tracking is available on FTL moves. You can request tracking updates by email or WhatsApp at any time. We are working on a self-service tracking portal for direct client access.

For ocean freight, standard milestones include: cargo pickup at origin, export customs clearance, vessel departure (ETD), vessel arrival at transshipment port (if any), vessel arrival at destination port (ETA), import customs clearance, and final delivery. For air freight: pickup, export clearance, departure, arrival, import clearance, and delivery. You receive notifications at each milestone. Critical updates (delays, holds, examinations) are communicated immediately.

We tell you about a delay as soon as we learn of it from the carrier or partner. You get the reason for the delay (vessel schedule change, port congestion, weather, customs hold), an updated estimated timeline, and available alternatives if the delay is significant. For time-critical shipments, we can explore expedited options such as upgrading to air freight or using an alternative routing. We keep a record of delays on your shipments.

GPS tracking is available on FTL (Full Truck Load) ground moves where the carrier supports it. For ocean freight, we use AIS (Automatic Identification System) vessel tracking which provides vessel position updates every few hours. Air cargo is tracked at each scan point (departure, arrival, customs, delivery). Container-level GPS tracking devices can be installed on high-value or sensitive shipments for an additional fee. Contact us to discuss tracking options for your specific cargo.

Suaid Global is your single point of contact for shipment-related issues. You can reach us by phone, email, or WhatsApp. For urgent situations outside business hours, contact us at operations@suaidglobal.com or via our WhatsApp number, and we will coordinate with the partner handling your cargo. Response times depend on the issue and the partners involved.

ETD (Estimated Time of Departure) is the expected date the vessel or aircraft will depart from the origin port or airport. ETA (Estimated Time of Arrival) is the expected date of arrival at the destination port or airport. Both dates are subject to change due to vessel delays, schedule changes, or weather. We always provide the most current ETD/ETA based on carrier updates. Note that ETA at port does not mean the cargo is ready for pickup — customs clearance and port processing add 1–3 days after vessel arrival.

Free time is the period after vessel arrival during which you can store your container at the port terminal without extra charges. Typically, US ports grant 4–7 calendar days of free time for ocean containers. After free time expires, demurrage (container rental fee, charged by the carrier) and detention (charged for keeping the container off-port after pickup) begin accruing. These fees can be $75–$250+ per container per day. We notify you in advance of free time expiration and help coordinate timely pickup to avoid these charges.

Yes. For all ground transport deliveries within the US, we provide a signed Proof of Delivery (POD) document confirming the date, time, and recipient of the cargo. For FTL shipments, the driver collects a signature at the delivery point. For LTL deliveries, the receiving warehouse or facility signs off on the delivery receipt. PODs are typically available within 24 hours of delivery, and we share them with you. Digital PODs can also be uploaded to your TMS or sent via email for your records.