Healthcare & Pharma Industry: Healthcare & Pharma

99.8% On-Time
Pharma Air Freight

How a temperature-sensitive pharmaceutical supply chain achieved near-perfect reliability across 11,000 km.

The Challenge

A major Indian pharmaceutical manufacturer was expanding US distribution of temperature-sensitive generic medications. Their previous logistics arrangement resulted in 8% shipment delays and 2 cold-chain breaches in the prior year — each breach requiring full batch destruction worth $200K+.

They needed a logistics partner who could guarantee cold-chain integrity from Mumbai to US distribution centers while meeting FDA import compliance requirements and maintaining cost-effective air freight rates.

The Solution

Suaid Global implemented an end-to-end pharmaceutical logistics program:

Temperature-controlled air freight with active monitoring (2–8°C), GDP-compliant handling at every transfer point, FDA prior notice filing and customs pre-clearance, dedicated pharma-qualified warehouse staging in Miami, temperature excursion alerts with real-time corrective protocols, and monthly performance reporting with root cause analysis.

Services Used

The Results

99.8%
On-time delivery rate (up from 92%)
0
Cold-chain breaches in 18 months
15%
Air freight cost reduction via lane optimization
$400K+
Saved by eliminating batch destruction events

The pharma company expanded from 2 shipments per month to 8, and has since added a European distribution lane managed by Suaid Global. The zero-breach record has been maintained for 18 consecutive months.

"
Cold-chain logistics is non-negotiable in pharma. Suaid Global gave us the visibility and reliability we needed to scale our US operations with confidence.
RP
Rajesh P.
VP of Global Supply Chain

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